Category Archives: Philosophy

Customer Service as Customer Outreach

Posted on June 9, 2015 by Mark Zeiger

This year, I’ve had opportunity to experience customer service of varying quality. It caused me to consider more carefully the true importance of good communication in our interactions. Most notably, I corresponded with two suppliers, negotiating what passes for a large … Continue reading →

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Learning to Trust the Person I Used to Be

Posted on April 21, 2015 by Mark Zeiger

In my life I seem to find a lot of opportunities to revisit past efforts. Typically, I complete a project, then, years later, return to it to maintain, upgrade, improve or renew it in some way. Inevitably, I’ll continue to … Continue reading →

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